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Corporate News

Modern Convenience: MEA elevates online services to meet global standards

23 November 2018 345
On November 6, 2018, Mr. Wajee Pitakprajyakul, Assistant Governor of the Metropolitan Electricity Authority (MEA) revealed that MEA has focused on innovation and smart energy for metropolitan lifestyle while continually improving the quality of service by adopting information technology to help develop the work process for more convenience and less time, especially through MEA Smart life application and MEASY – MEA’s website for electricity application. Applicants do not need to commute to MEA and immediately know the estimated cost of getting electricity. The Geographic Information System (GIS) – a digital map with a scale of 1:1000 and a high standard spatial map with a high resolution quality has been equipped to assist on design and installation for a faster electricity connection. 

MEA also improved its service efficiency by issuing certificates and providing trainings on indoor electrical wiring for contractors to create a network of quality contractors who provided electrical services to residents and business groups with reliability and safety, resulting in quicker work time and reducing the electricity application steps due to avoidance of internal wiring double check. Moreover, MEA has consistently expanded the installation of underground power lines to cover more areas to make the electricity system more stable.
As a result of the continuous improvement, MEA has been selected as the representative of Thailand to be evaluated for the Ease of Doing Business model in the category of Getting Electricity in Bangkok. The results showed Thailand’s rank moving up significantly, from No. 37 in 2017 to No. 13 in 2018 and jumped to World’s No. 6 on the latest rankings in the 2019 Ease of Doing Business Report. The evaluation was a study on the ease of doing business rankings in 190 countries worldwide, conducted by the World Bank. The results will help boost confidence among investors in Thailand and increase customer satisfaction for more convenience in getting electricity. 
 
MEA also provided convenience in finding its service locations by using digital pins through the government’s CITIZEN info application, and the MEA websites: www.mea.or.th or https://www.mea.or.th/map/district_office. For more information, please dial MEA Call Center 1130, anytime around the clock.