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MEA holds a CRM event 2019 for stakeholders and big clients

17 กันยายน 2562 133
The Metropolitan Electricity Authority (MEA) organized the CRM event for 2019 to strengthen business relationships and to communicate its operational perspectives and directions to customers. More than 200 participants comprising various groups of stakeholders and big clients in commercial and industrial sectors attended the event at the Magnolia Ballroom, the Waldorf Astoria Hotel, Bangkok.

On September 6, 2019, the MEA Board of Directors along with the MEA Governor Kirapat Jiamseth and the MEA executives organized the customer conference for the year 2019 under the theme “Energy for city life, Energize smart living" to deepen relationships with stakeholders and big clients in its core business and related business as well as to convey the corporate’s viewpoints and directions, including discussions with customers to devise plans and solutions for improving customer satisfaction.

At the event, MEA Governor Kirapat Jiemset presented the MEA's new vision "Energy for city life, Energize smart living" to boost customer confidence and to express readiness in developing the electricity system for smart living through the Smart Grid - a pilot project covering an area of ​​9 square kilometers in the heart of the city, including Petchburi Road, Phaya Thai Road, Ratchadaphisek Road and Rama IV Road. The project connects the electrical services with the modern ICT Integration system. This year MEA has continued to move forward with the underground power projects as planned. Moreover, MEA has extended the construction of the giant-sized underground power tunnel from Chidlom Road to Sarasin Road (along the entire roads) and Ploenchit Road (from Chidlom Intersection to Ploenchit Intersection), an extension from the MEA's original underground tunnel that currently connecting the power distribution between the Bang Kapi Terminal Station and the Chidlom Terminal Station with a voltage of 230 kilovolts (KV), and the construction of Khlong Toei Substation – all to meet the growing demand of power consumption in urban areas.

Additionally, MEA has improved the power systems to support the coming of renewable energy and the increase of electric vehicle usage, especially during the peak power consumption hours. MEA has also provided convenience for households equipped with solar PV to be able to use the HEMS (Home Energy Monitoring and Control System), an innovative technology that allows users to monitor the status of home energy production with a real-time control of energy use, including the development of MEA Energy Trading Platform, a central system for electricity trade among community members and energy users within the same and nearby areas. Thus MEA is confident of its ability to provide adequate, stable and reliable power system for now and the future.

For the success in providing services, MEA has represented Thailand as the electricity provider during the Ease of Doing Business Rankings assessed by the World Bank. The results published in 2019 revealed that the convenience in getting electricity in Thailand has jumped to the World’s No. 6 due to a big improvement in electricity application process through M easy, a review of regulations on electrical service charge, and the development of E-Payment system in response to the state policy on cashless society. Referring to CSR, MEA has made use of vacant light poles from the underground cable project wrapped up with old tires to create wave buffers under the MEA’s Model to prevent coastal erosion in Bang Khun Thian and the King Rama V Fort areas, and replanted the mangrove forests at the King Rama V Fortress to bring the natural balance back to the Thai sea for sustainability.